SHIPPING AND DELIVERY

FOXBOX Retail has the right to cancel the order in case the orders are placed during testing, product is out of stock, product price has changed and if the product is not approved by Kotak Life

Orders will be dispatched from Monday to Friday. Excludes public holidays.

Return To Origin (RTO) Charges as per actuals.

There are various reasons why a package remains undelivered and is sent back to us. Some of them are as follows:

  • The customer is not available to receive the package.
  • The customer denies the delivery of the package.
  • The address or other relevant information of the buyer is incorrect.
  • The door/ premise/ office is closed.
  • Failure in re-attempt for delivery.

Dispatch will take approx 7 to 10 business days for Metro areas and 10 to 12 days for Non-Metro areas.

Delivery will be made only to street addresses. Products will not be delivered to PO Box addresses.

For Shipping related escalations please reach out to:

Level : 1

escalations@foxboxretail.com | Whatsapp : (+91) 8879992215

Level : 2

sanjana@foxboxretail.com