RETURN
*FOXBOX Retail has the right to cancel the order in case the orders are placed during testing, product is out of stock, product price has changed and if the product is not approved by Kotak Life.
All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.
If you change your mind about the products you have purchased from us, we can refund the purchase price, subject to the following conditions:
- Item(s) must be returned within 07 days of purchase, together with proof of purchase.
- Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets conditions above.
- You are responsible for any costs associated with returning or exchanging the item to us including taxes and shipping cost.
- All Replacements & Refund case is considered within 7 days after date of delivery.
Received something faulty?
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry) we will happily willing to refund the purchase price and delivery charges or providing a replacement product provided the item is returned within a 7 working days time with proof of purchase.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you accept.
Return, Refund and Cancellation Policy
Returns: Returns/Replacements are accepted for unused products only in case of defects, damages during delivery, missing, or wrong products delivered. Requests for the same shall only be accepted with 48 hours of receiving the order.
If the item is received damaged during shipping, please provide photographic evidence of the damaged items. Post verifying we will send the replacement.
In Apparel if size issues are there, it cannot be changed or replaced once the order is dispatched / delivered.
Item to be replaced will be shipped within the standard 7-12 working days post confirmation on receiving the faulty product. Kindly contact us on escalations@foxboxretail.com.
Refund: Refund will be processed back to the source account within 7 working days. Refund will only be processed once return item has been collected and verified by our delivery agent or the item has been delivered back to us. Kindly contact us on escalations@foxboxretail.com.
Cancellation: Cancellation can be done within 24 hours of placing the order. Please note, refund of order amount will be processed back to the source account within 7 working days. For any further queries, Kindly contact us on escalations@foxboxretail.com.